Pen tablet driver - an update

Bamboo Pen & Touch on Windows 7.

I got an email from Wacom Technical support the other day - regarding what to do if the driver stops, like mine has done several times. It seems I juswt had downloaded the wrong driver.

Here's what Wacom has to say:

1- Please go to the tablet preferences panel, hold down Ctrl (or Alt when using a Mac) while clicking on the about / info button. It will open a diagnostics screen, which shows attached tablet model, driver version, and other data from the tablet, such as pressure, coordinates and button information. . This will show us if the pen is defective, when the pressure is not moving when the pen is not in contact with the tablet, or if the coordinates doesn’t change.


In this case your pen (or tablet) is defective and you will have to send it to the repair center to have it fixed.



2- If not, please remove your tablet driver and download the latest one available at:

http://www.wacom-europe.com/index2.asp?lang=en&pid=29


a.) Reset the preference files in the wacom/pen tablet folder.

Go to Start=>Programs=>Wacom/Pen Tablet=>Preference File Utility

Now delete ALL.



b.) Please uninstall all drivers again. Go to Control Panel=>Add or Remove Programs

Now remove the Pen Tablet / Wacom Tablet. After a restart go to the search engine and look for the

files

tablet*.*

wacom*.*

pentab*.*

wintab*.*

Pen_Tablet.exe

Pen_Tablet.dll

Pen_TabletUser.exe

PenTablet.cpl

PenTablet.znc

Touch_Tablet.dll

Wintab32.dll

WTouchAPI.dll

WTouchCPL.exe

WTouchService.exe

WTouchUser.exe



and delete them.

As well delete the folders TABLET and WTABLET.

Please make sure, that you have hidden files included to the search.

Look in the System32 folder if the wintab*.* is deleted

In Vista64 there is a Wintab*.* in SYSTEM32 and in SYSWOW64.


You should deactivate your antivirus before installing the driver.







4- Then go to Windows device manager and disable the 'Wacom Virtual HID' device, and restart you computer



If there should be further questions, please do not hesitate to contact us again.





Best regards,



Greg



Wacom technical Support

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